Delivery Informations

Cakenchill– Dubai UAE delivers products anywhere in Dubai.  For Deliveries, Cakenchill charge 30 Dirhams      . We can also deliver outside Dubai however for this customer need to contact us over phone: +971 568225017 or email  : Cake.n.chill@hotmail.com or have to visit us well in advance. Cakenchill reserves the right to refuse any incoming order due to any reason without notifying it. All Our Product will be delivered Next day if we receive the order before 1pm .Wedding cake will take up 3 to 5 days to be prepared and delivered 

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At order placement customer select expected delivery time. It is however quite plausible that we may have already booked that slot for other orders and we may not be able to provide delivery in that time slot. In such cases, Cakenchill team calls customer and suggest alternate time slot otherwise customer may also self pick the order. With the consensus of customer timing of delivery is finalized. In case customer is unable to self pick the order from Our shop and alternate delivery time is also not acceptable to customer then order will be cancelled and all amounts if paid will be refund to customer. It is responsibility of customer to provide accurate and correct address with nearest landmarks along with receiving person contact details to get delivery on time and to avoid unnecessary delays or delivery cancellation. On such occasions customer will be required to come and collect the order from shop and Cakenchill will not take any responsibility and claim for it.

In case of any change in delivery date / time or order customization for already accepted order, customer must inform Cakenchill at least before 24 hours and acceptance of change will subject to company approval. Any additional cost arising for any such change shall be bearded by customer. We may refund you amount if customization will result in decrease of final product subject to company approval.

If at the time of order delivery, customer feels it is not in accordance with specification or up to the mark as discussed customer should immediately coordinate with us at the time of order delivery. We may compensate customers if customer’s claim is true in following ways whichever is possible:

  • We may call back order with customer consensus and amend it to suit customer’s requirements

  • Where timely changes not possible we may delivery some complementary products or credit note depending on severity and truthfulness of claim subject to company approval

  • We may take product back and may refund customer completely.

Once order is delivered and accepted by customer, it is customer’s responsibility to take care of it in every aspect right from keeping temperature and conditions to handling. Cakenchill won’t be responsible later for any damage, or change in shape, discoloration or spoilage.

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If you have any questions about this Agreement, please contact us filling this contact form

​                                          Return Policy 

No Refund and Exchange once item is delivered and accepted.

No Refund if an Order has been placed on our website or whatsApp by card payment or through payment link by our team . We only refund after 2 hours from the time the order has been placed .

 

cakenchill is not responsible of any damage cause by Customer  after the delivery .

If the cake did not  meet the Consumer Expectations regards design- figures/colors . She/he can return the cake to us to fix it  within 2 hours . The cake has to remain the same not consumed 

The  cheesecake has to stay in the freezer after delivery for at least 2 hours , 

The cheesecake has to become solid to easy process of removing the plastic Film 

Cakes covered with fondant has to stay in the fridge to avoid moist of the design . 

 All refunds & Exchanges are at the sole discretion of  CakenChill, based on the consumer code of rights issued by UAE.

"Refunds will be done only through the Original Mode of Payment".


For further details on consumer rights please visit http://www.consumerrights.ae.

For complaints and suggestions about your consumer rights please contact the DED's Helpline number 600-545555

Any Cancellation will be accepted by phone or by email from the registered email ID and only if the order has not been shipped out by us. In case the order is refused at the time of delivery, a cancellation will be accepted in case of cash payments. In the case of Credit Card payments, the credit card will be refunded within 10 working days.

Any cancellation or amendment of the order should be done by telephone by calling our customer service no:  +971 568225017  (10am to 10pm - Saturday to friday ).

In the unlikely event that you have not received the product as ordered or dissatisfied with the product, please call us on our customer service no: +971 568225017 (10am to 10pm - Saturday to Friday  ).

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If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Address: 

CakenChill
International City - France Cluster - Dubai

Phone: +971 568225017
E-mail: cake.n.chill@hotmail.com